The article presents the theoretical and empirical study on tolerance to stress of people working in extreme working conditions (patrol officers). The main discussed question is: what characteristics should be develop, so that an individual can adequately respond without painful personality destruction in stressful situations, when known ways of social behavior do not work?
The built theoretical-conceptual platform of the studied problem allowed us to put forward the study purpose: to determine and explore personality traits that can be useful in extreme working conditions. The article present the results of the following study tasks: to analyze theoretically the problem and generalize the basic personal traits useful in extreme work situations; to investigate empirically with corresponding test indicators the emotional and cognitive characteristics of patrol officers’ stress tolerance; to analyze discovered correlations.
The empirical study was carried out on the basis the author’s “Personality Stress Resistance Model” developed with the aim of using by psychologists at their practical work with stressed clients. The model includes the following components of tolerance to stress: psychophysiological, emotional, cognitive, and integrative. The author, on the basis of a systematic approach, revealed important aspects of tolerance to stress that must be taken into account during selection of patrol officers for the National Police.
The performed empirical study showed importance of “job satisfaction” as an emotional component of stress tolerance. The relationships of emotional and cognitive components were also determined: as a combination of motivation for work, communicative competence, self-regulation and the chosen coping strategies for interactions with citizens. Communicative competence, which means knowledge of communicative norms and rules, corresponding techniques, is a component of socio-psychological competence. Communicative competence determines the quality of an individual’s communication and includes such components as the communicative person qualities, characterizing need for communication, attitudes to communicative methods and communicative abilities - to accept an initiative in communication, be active, respond emotionally to communicative partners’ states, formulate and implement individual communicative program.
Therefore, the author concluded that it is important at the stage of selection officers, who will work at extreme conditions, to choose such specialists who can be emotionally satisfied from the labor process; the necessary conditions should also be created to improve work motivation; and only then, we can develop patrol officers’ tolerance to stress. Self-regulation is determined as an important personal quality that must be developed at people having extreme professions. As for patrol officers, self-regulation means changes taking place within the framework of existing rules, norms, stereotypes.
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