Keywords
professional effectiveness
civil servants
psychological stability
emotional self-regulation
professional adaptability
social transformations
How to Cite
Abstract
Preliminary. Modern social transformations, caused by military challenges, digitalization and reform of the public administration system of Ukraine, significantly change the psychological conditions of professional activity of civil servants. The performance of managerial functions in conditions of high uncertainty of emotional tension and the need for quick decision-making actualizes the need to study emotional intelligence as an important psychological resource of professional efficiency of civil servants.
Purpose. The purpose of the article is to theoretically substantiate emotional intelligence as a psychological factor of professional efficiency of civil servants in conditions of social transformations, determine the patterns of its influence on professional activity and develop an integrative model of this influence.
Methods. The research was carried out within the framework of theoretical and methodological design and the application of systemic, psychological, competency and institutional approaches. The methodological basis was the theoretical analysis, comparison, generalization, systematization and conceptual modeling of modern scientific works on emotional intelligence, professional efficiency and psychological resources of civil servants in the conditions of social transformations. The integration of these methods ensured the construction of a model of the influence of emotional intelligence on the professional efficiency of civil servants and the determination of the patterns of its influence on professional activity.
Results. Based on the integration of modern psychological, managerial and interdisciplinary approaches, the theoretical principles of the study of emotional intelligence as a psychological factor of the professional efficiency of civil servants were systematized. The main patterns of its influence on psychological stability, professional adaptability, communicative competence, self-regulation and the quality of managerial decision-making in the conditions of social transformations were determined. An integrative model of the influence of emotional intelligence on the professional effectiveness of civil servants has been developed, which reflects the consistent connection of intrapersonal, interpersonal and adaptive psychological mechanisms with psychological determinants of professional activity that ensure the professional effectiveness of a civil servant.
Conclusions. It has been proven that emotional intelligence is one of the key psychological factors of professional effectiveness of civil servants in conditions of social transformations. The development of emotional intelligence contributes to the increase of psychological stability, professional adaptability, quality of management decisions, constructive interpersonal interaction and professional effectiveness of civil servants. The proposed interactive model can be used as a theoretical basis for improving the system of psychological training, professional development and assessment of professional competencies of civil servants.
Keywords: emotional intelligence; professional effectiveness; civil servants; psychological stability; emotional self-regulation; professional adaptability; social transformations.
References
Bagrim, O. (2024). Specifics of the development of social and emotional intelligence of public servants during the war and post-war period in Ukraine. Public Administration Aspects, 12(4), 52–58. https://doi.org/10.15421/152448 [In Ukrainian].
Bakker, A. B., & Demerouti, E. (2017). Job demands–resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3), 273–285. https://doi.org/10.1037/ocp0000056
Bandura, A. (1997). Self-efficacy: The exercise of control. W. H. Freeman.
Boichuk, S. S. (2023). Samorehuliatsiia yak chynnyk zhyttiezdatnosti osobystosti politseiskykh«Korpusu operatyvno-raptovoi dii» (KORD) [Self-regulation as a factor of resilience among police officers of the Special Police Unit "KORD"] (Doctoral dissertation, Kharkiv National University of Internal Affairs). [In Ukrainian].
Bonanno, G. A. (2004). Loss, trauma, and human resilience: Have we underestimated the human capacity to thrive after extremely aversive events? American Psychologist, 59(1), 20–28. https://doi.org/10.1037/0003-066X.59.1.20
Campbell, J. P., & Wiernik, B. M. (2015). The modeling and assessment of work performance. Annual Review of Organizational Psychology and Organizational Behavior, 2(1), 47–74. https://doi.org/10.1146/annurev-orgpsych-032414-111427
Coronado-Maldonado, I., & Benítez-Márquez, M.-D. (2023). Emotional intelligence, leadership, and work teams: A hybrid literature review. Heliyon, 9(10), e20356. https://doi.org/10.1016/j.heliyon.2023.e20356
Doǧru, Ç. (2022). A meta-analysis of the relationships between emotional intelligence and employee outcomes. Frontiers in Psychology, 13, 611348. https://doi.org/10.3389/fpsyg.2022.611348
Deci, E. L., & Ryan, R. M. (2000). The "what" and "why" of goal pursuits: Human needs and the self-determination of behavior. Psychological Inquiry, 11(4), 227–268. https://doi.org/10.1207/S15327965PLI1104_01
European Commission. (2023). Competency framework for public administration. Publications Office of the European Union.
Filippova, V. D. (2024). Determinanty stresu v diialnosti derzhavnykh sluzhbovtsiv [Determinants of stress in the activity of civil servants]. Visnyk Khersonskoho natsionalnoho tekhnichnoho universytetu, 1(88), 390–396. [In Ukrainian].
Goleman, D. (2019). Emotional intelligence (25th anniversary ed.). Bantam Books.
Hirniak, A. N. (2017). Poniattievo-katehoriine pole i naukovi pidkhody do rozuminnia vzaiemodii u psykholohii. Psykholohiia i suspilstvo, (3), 112–126. https://doi.org/10.35774/pis2017.03.112 [In Ukrainian]
Hordynia, N. D. (2023). Smyslozhyttievi oriientatsii ta kopinh-stratehii u profesiinii diialnosti derzhavnykh sluzhbovtsiv v umovakh viiny [Meaning-in-life orientations and coping strategies in the professional activity of civil servants under wartime conditions]. Naukovi zapysky Natsionalnoho universytetu "Ostrozka akademiia". Seriia: Psykholohiia, (16), 66–72.
Huba, N. O. (2024). Refleksiia: Problematyka formuliuvannia kontseptu [Reflection: The issue of conceptual formulation]. Naukovi zapysky. Seriia: Psykholohiia, (3), 13–19. https://doi.org/10.32782/cusu-psy-2024-3-2 [In Ukrainian]
Hudz, M. V. (2026). Adaptyvnist upravlinnia orhanizatsiinoiu povedinkoiu v umovakh zmin ta nevyznachenosti [Adaptability of organizational behavior management under conditions of change and uncertainty]. Aktualni pytannia ekonomichnykh nauk, 21. https://doi.org/10.5281/zenodo.19437500 [In Ukrainian]
Kokun, O. M., Ahaiev, N. A., Pishko, I. O., & Lozinska, N. S. (2024). Psykholohichna stiikist osobystosti v umovakh kryzy [Psychological resilience of personality under crisis conditions]. [In Ukrainian]
Koopmans, L., Bernaards, C. M., Hildebrandt, V. H., de Vet, H. C. W., & van der Beek, A. J. (2014). Construct validity of the Individual Work Performance Questionnaire. Journal of Occupational and Environmental Medicine, 56(3), 331–337. https://doi.org/10.1097/JOM.0000000000000113
Korzh, N. P., & Shaumian, O. H. (2026). Vplyv emotsiinoho intelektu na efektyvnist mizhosobystisnoho spilkuvannia [The influence of emotional intelligence on the effectiveness of interpersonal communication]. In N. V. Akimova & O. V. Kravchuk (Eds.), Suchasna psykholohiia v Ukraini: Materialy Mizhnarodnoi naukovo-praktychnoi konferentsii (pp. 268–272). Kherson State Agrarian and Economic University. [In Ukrainian]
Kostrikina, H. V. (2023). Formuvannia emotsiinoho intelektu yak skladova pidvyshchennia kvalifikatsii derzhavnykh sluzhbovtsiv [Formation of emotional intelligence as a component of advanced training of civil servants] (Qualification thesis, Polissia National University). http://ir.polissiauniver.edu.ua/handle/123456789/13345 [In Ukrainian]
Kotsou, I., Mikolajczak, M., Heeren, A., Grégoire, J., & Leys, C. (2018). Improving emotional intelligence: A systematic review of existing work and future challenges. Emotion Review, 11(2), 151–165. https://doi.org/10.1177/1754073917735902
Luthans, F., Youssef, C. M., & Avolio, B. J. (2007). Psychological capital: Developing the human competitive edge. Oxford University Press.
Masyk-Biesova, M. Z. (2024). Support for civil servants as a guarantee of institutional resilience in Ukraine. Scientific Notes of Tavria National University Named after V. I. Vernadsky. Series: Public Administration and Administration, 35(74), 122–126. https://doi.org/10.32782/TNU-2663-6468/2024.1/21 [In Ukrainian]
Mayer, J. D., Salovey, P., & Caruso, D. R. (2004). Emotional intelligence: Theory, findings, and implications. Psychological Inquiry, 15(3), 197–215.
Miao, C., Humphrey, R. H., & Qian, S. (2018). Emotional intelligence and authentic leadership: A meta-analysis. Leadership & Organization Development Journal, 39(5), 679–690. https://doi.org/10.1108/LODJ-02-2018-0066
Mudryk, A. B. (2015). Psykholohichni osoblyvosti profesiinoi identychnosti derzhavnykh sluzhbovtsiv [Psychological characteristics of professional identity of civil servants]. Psykholohichni perspektyvy, 25, 175–187. [In Ukrainian]
Natsionalne ahentstvo Ukrainy z pytan derzhavnoi sluzhby. (2024). Profesina kompetentnist derzhavnykh sluzhbovtsiv: Metodychni rekomendatsii [Professional competence of civil servants: Methodological recommendations]. https://nads.gov.ua/
Nosenko, E. L., & Kovryha, N. V. (2003). Emotsiinyi intelekt: Kontseptualizatsiia fenomenu, osnovni funktsii [Emotional intelligence: Conceptualization of the phenomenon and its main functions]. Vyshcha Shkola. [In Ukrainian]
OECD. (2021). Government at a glance 2021. OECD Publishing. https://doi.org/10.1787/1c258f55-en
OECD. (2023). Government at a glance 2023. OECD Publishing. https://doi.org/10.1787/3d5c5d31-en
Peretiatko, L. H., Teslenko, M. M., & Yudina, N. O. (2023). Emotsiinyi intelekt yak chynnyk efektyvnoi komunikatsii derzhavnykh sluzhbovtsiv [Emotional intelligence as a factor of effective communication of civil servants]. In Synerhetychnyi pidkhid do proiektuvannia zhyttievoho prostoru osobystosti: Materialy III Mizhnarodnoi naukovo-praktychnoi konferentsii (pp. 220–224). [In Ukrainian]
Petrides, K. V., Mikolajczak, M., Mavroveli, S., Sánchez-Ruiz, M. J., Furnham, A., & Pérez-González, J. C. (2016). Developments in trait emotional intelligence research. Emotion Review, 8(4), 335–341. https://doi.org/10.1177/1754073916650493
Pirsoul, T., Parmentier, M., Sovet, L., & Nils, F. (2023). Emotional intelligence and career-related outcomes: A meta-analysis. Human Resource Management Review, 33(3), 100967. https://doi.org/10.1016/j.hrmr.2023.100967.
Podolchak, N. Yu., Karkovska, V. Ya., Bilyk, O. I., & Tsyhylyk, N. V. (2022). Otsiniuvannia emotsiinoho intelektu derzhavnykh sluzhbovtsiv Ukrainy: porivnialnyi analiz metodyk MSCEIT, Khalla, EQ-I (Assessment of emotional intelligence of civil servants in Ukraine: Comparative analysis of the MSCEIT, Hall and EQ-I methods). Problemy suchasnykh transformatsii. Seriia: Pravo, publichne upravlinnia ta administruvannia (Problems of Modern Transformations. Series: Law, Public Administration and Administration), [In Ukrainian]
Popovych, V. I. (2025). Emotsiinyi intelekt u profesiinii diialnosti derzhavnykh sluzhbovtsiv i posadovykh osib mistsevoho samovriaduvannia [Emotional intelligence in the professional activity of civil servants and local self-government officials]. In Publichne upravlinnia ta administruvannia v Ukraini: yevrointehratsiinyi postup: Materialy Vseukrainskoi naukovo-praktychnoi konferentsii (pp. 119–122). [In Ukrainian]
Pulakos, E. D., Arad, S., Donovan, M. A., & Plamondon, K. E. (2000). Adaptability in the workplace: Development of a taxonomy of adaptive performance. Journal of Applied Psychology, 85(4), 612–624. https://doi.org/10.1037/0021-9010.85.4.612
Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, Cognition and Personality, 9(3), 185–211. https://doi.org/10.2190/DUGG-P24E-52WK-6CDG
Schön, D. A. (1983). The reflective practitioner: How professionals think in action. Basic Books.
Southwick, S. M., Bonanno, G. A., Masten, A. S., Panter-Brick, C., & Yehuda, R. (2014). Resilience definitions, theory, and challenges: Interdisciplinary perspectives. European Journal of Psychotraumatology, 5(1), 25338. https://doi.org/10.3402/ejpt.v5.25338
Stamat, V. M., & Radko, D. R. (2024). Stresostiikist u diialnosti derzhavnoho sluzhbovtsia [Stress resilience in the activities of a civil servant]. In Intehratsiia nauky ta praktyky upravlinnia v umovakh sotsiokulturnykh transformatsii: Zbirnyk materialiv II Mizhnarodnoi naukovo-praktychnoi konferentsii (pp. 285–288). State Institution Luhansk Taras Shevchenko National University. [In Ukrainian]
Tereshchenko, A. M. (2024). Osoblyvosti poperedzhennia ta podolannia profesiinoho vyhorannia u derzhavnykh sluzhbovtsiv [Features of prevention and overcoming professional burnout among civil servants]. In A. V. Vozniuk (Ed.), Aktualni pytannia praktychnoi psykholohii v umovakh sohodennia: Materialy Vseukrainskoho naukovo-praktychnoho seminaru [Current issues of practical psychology in contemporary conditions: Proceedings of the All-Ukrainian scientific and practical seminar] (pp. 106–109). [In Ukrainian]
Tomchuk, M. I., Yatsiuk, M. S., & Yatsiuk, A. V. (2025). Psychological capital as a resource for personality self-regulation under wartime conditions. Naukovyi visnyk Vinnytskoi akademii bezperervnoi osvity. Seriia: Pedahohika. Psykholohiia, 8, 88–95. https://doi.org/10.32782/academ-ped.psyh-2025-2.31
Tsiupenko, T. (2024). Emotional intelligence as a means of developing psychological resilience of personality under current conditions. Scientific Notes. Series: Psychology, 4, 109–115. https://doi.org/10.32782/cusu-psy-2024-4-16
United Nations Development Programme. (2022). Civil service continuity and resilience in crisis contexts. https://www.undp.org/
Van Wart, M. (2013). Lessons from leadership theory and the contemporary challenges of leaders. Public Administration Review, 73(4), 553–565. https://doi.org/10.1111/puar.12069
Voronova, I. O. (2025). Profesiine vyhorannia derzhavnykh sluzhbovtsiv v umovakh voiennoho stanu: Osoblyvosti ta shliakhy minimizatsii [Professional burnout of civil servants under martial law: Features and ways of minimization]. In Intehratsiia nauky ta praktyky upravlinnia v umovakh sotsiokulturnykh transformatsii: Zbirnyk materialiv III Mizhnarodnoi naukovo-praktychnoi konferentsii (pp. 60–68). State Institution Luhansk Taras Shevchenko National University. [In Ukrainian]
World Health Organization. (2022). Mental health at work. https://www.who.int/news-room/fact-sheets/detail/mental-health-at-work
Zoshii, I. V. (2024). Vplyv stresohennykh faktoriv na profesiinu diialnist yurystiv v umovakh voiennoho stanu [The influence of stress factors on the professional activity of lawyers under martial law]. Visnyk Lvivskoho universytetu. Seriia: Psykholohichni nauky, 22, 57–62. https://doi.org/10.30970/PS.2024.22.7 [In Ukrainian]
Zhuravlova, L. P., & Shpak, M. M. (2015). Empatiia yak psykholohichnyi mekhanizm rozvytku mizhosobystisnoho emotsiinoho intelektu [Empathy as a psychological mechanism of the development of interpersonal emotional intelligence]. Science and Education a New Dimension. Pedagogy and Psychology, 3(25), 85–88. https://eprints.zu.edu.ua/19316/ [In Ukrainian]
This work is licensed under a Creative Commons Attribution 4.0 International License.
Copyright (c) 2026 Tetiana Tsiupenko