PSYCHOLOGICAL ASPECTS OF INVESTIGATORS’ COMMUNICATIONS AT THEIR PROFESSIONAL WORK
Olha Pasko
Odessa State University of Internal Affairs
https://orcid.org/0000-0001-9555-1101
PDF 165-173 (Українська)

Keywords

communication
sociability
socionomic sphere of work
communicative readiness
abilities
qualities
skills
professional activity

How to Cite

Pasko, O. (2020). PSYCHOLOGICAL ASPECTS OF INVESTIGATORS’ COMMUNICATIONS AT THEIR PROFESSIONAL WORK. PSYCHOLOGICAL JOURNAL, 6(5), 165-173. https://doi.org/10.31108/1.2020.6.5.15

Abstract

All people during all life have the need for communications, both on physiological and psychological levels. Without communications with society, a person is not able to be formed, developed and does not exist. New information, impressions, emotions is not only received by a person but also should be adequately transferred to others. The problem of investigators’ competence, meeting by them of the highest requirements for their professional woks at the pre-trial investigational bodies is important. So, investigators must have communicative competence. An investigator’s communicative competence is discussed in the national and foreign literature; however, besides of an ability to use knowledge, skills and abilities, he/she must be ready to implement them. Therefore, we considered an investigator’s communicative readiness in the light of his/her leading abilities and qualities, as well as certain skills that he/she must possess.

Since the employee during working hours is in society, he/she must have the following capabilities: to establish interpersonal contacts; to listen to and to hear other people; to communicate constantly; to avoid discussing of controversial issues; to choose and implement adequate ways of communication; to control the conversation process; to treat an interlocutor with respect; to manage and organize other people; to make acquaintances and communicate easily with new people; to express one’s opinion clearly and to understand others quickly; to use the psychological aspects of verbal and nonverbal communications; to overcome psychological barriers in communication; to determine an interlocutor’s attitudes to him/her on the basis of gestures, facial expressions, postures, etc.; to know the features of mental cognitive processes (memory, thinking, attention, imagination, perception, sensation, etc.); to use knowledge on temperament, accentuation; to determine an interlocutor’s temperament during psychological contact; to determine an interlocutor’s states and mood and to build his/her own line of behaviour based on such determination; to speak clearly in public, etc.

The necessary qualities are: sociability; in-touch capabilities; simplicity; diplomacy; tactful behaviour; agreeableness, etc.

An investigator’s communicative readiness is supported by the following skills and ablities: to check a witness's credibility (Ukraine Criminal Rule 96); to receive indirect evidence (Ukraine Criminal Rule 97); to conduct an interrogation (Ukraine Criminal Rule 224); to establish quickly a psychological contact with an interlocutor; to master communicative techniques; to control the conversation process; to keep an eye contact with an interlocutor for a long time; to find an individual approach in communication taking into account an interlocutor’s individual psychological features (abilities, temperament, character, orientation); to expose false testimonies, to reveal the truth and lies in the answers, to establish the truth; to use suddenness during interrogation by asking unexpected questions; to overcome, neutralize an interlocutor’s motives for false testimonies; to establish a psychological contact during interrogation, supporting further communicative connections; to gain an interlocutor’s emotional trust to the investigator, an interlocutor’s desire to testify; to demonstrate awareness of the life of the interrogated, their inclinations, connections, previous crimes, behaviour before and after a  crimes; to contribute to the impression that “he/she knows everything”; to determine an interlocutor’s attitudes based on gestures, facial expressions, postures, etc.; to “adjust” to the line of conversation to an interlocutor; to have initiative in choosing of a communicative topic, a conversation rhythm, etc.; to pay attention to an interlocutor’s reservations, etc.

We propose to consider an investigator’s communicative readiness in the light of his/her leading abilities and qualities, as well as certain skills. Under such conditions, an investigator will perform his/her professional duties at the highest professional level and this will contribute to the effective work of the pre-trial investigational bodies and their proper execution of criminal proceedings.

 

PDF 165-173 (Українська)

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