THE COMPREHENSIVE SYSTEM FOR OVERCOMING RESISTANCE TO CHANGES: THEORETICAL AND METHODOLOGICAL FOUNDATIONS
Zlata Gromova
Ukrainian State Employment Service Training Institute (USESTI)
http://orcid.org/0000-0002-6203-7058
PDF 51-65 (Українська)

Keywords

change resistance
psychological factors of change resistance
comprehensive system for overcoming change resistance

How to Cite

Gromova, Z. (2020). THE COMPREHENSIVE SYSTEM FOR OVERCOMING RESISTANCE TO CHANGES: THEORETICAL AND METHODOLOGICAL FOUNDATIONS. PSYCHOLOGICAL JOURNAL, 6(2), 51-65. https://doi.org/10.31108/1.2020.6.2.5

Abstract

The article substantiates theoretically and methodologically the foundations of the comprehensive system for overcoming resistance to changes by a person (CSOCR). The empirical study aimed at identification of the psychological characteristics associated with resistance to changes is presented. The performed study determined that certain psychological defence mechanisms (repression, displacement, rationalization), mental rigidity (the rigidity symptom complex, actual rigidity, sensitive rigidity, premorbid rigidity), anxiety (state, trait), certain personality traits (neuroticism, extraversion) and “seeking support” coping strategy are support resistance to changes. The presented model explains 70,6 percent of the change resistance variation. The theoretical and methodological foundations are substantiated and the content of the following CSOCR components is presented: the scale screening resistance to changes (SSRC) and the training to overcome change resistance. The data on the CSOCR effectiveness are presented and analyzed. During CSOCR development, the principles of the systemic approach were observed, namely: hierarchy, structuralism, functionality, determination, robustness and emergence. The SSRC is a diagnostic and control element; it consists of 3 blocks with different content, forms and focuses: beliefs about changes, individual ways to cope with resistance to changes, and an emotional state. We used the SSRC before and after the proposed training to measure its effectiveness. The formative element of CSOCR is the training to overcome a person’s resistance to changes; it was developed on the basis of determined relations between examined psychological characteristics. The relations strength and direction were taken into account when developing training exercises to influence on the components significant for resistance to changes. The training consists of 8 modules; their contents are presented in the article: the introductory module, emotional reaction, the module at the end of the first day, short-term focus, routine seeking, cognitive rigidity, change resistance management, the completion module. The article presents data for CSOCR effectiveness evaluation. The summative assessment of these data revealed the effectiveness of the CSOCR and its components, in particular: the SSRC and the training to overcome a person’s resistance to changes. The data obtained at the experimental group showed decreased resistance to changes after the forming experiment in the experimental group (initial distribution: 11% of the respondent had high resistance to changes, 64% had medium one, and 25% had low one, control distribution: 1% of the respondent had high resistance to changes, 39% had medium one, 60% had low one) in comparison to the control group (initial distribution: 6% of the respondent had high resistance to changes, 45% had medium one, and 11% low one; control distribution: 5% of the respondent had high resistance to changes, 46% had medium one, and 11% had low one). The prospects for further research: to find factors responsible for 29.4% of data variability not determined in this study.

 

PDF 51-65 (Українська)

References

Adams, C. M. (2017). Assessing'readiness for change'in organisational culture: a descriptive study using a sequential explanatory mixed method design (Doctoral dissertation).

Amarantou, V., Kazakopoulou, S., Chatzoudes, D., & Chatzoglou, P. (2018). Resistance to change: an empirical investigation of its antecedents. Journal of Organizational Change Management.

Barak, M. (2018). Are digital natives open to change? Examining flexible thinking and resistance to change. Computers & Education, 121, 115-123.

Grama, B., & Todericiu, R. (2016). Change, resistance to change and organizational cynicism. Studies in Business and Economics,11(3), 47-54.

Gviniashvili, T.Z. (2016). AnalIz pIdhodIv do viznachennya sutnostI oporu organIzatsiynim zminam na pidpriemstvah.[ Analysis of approaches to determining the essence of resistance to organizational change in enterprises] Науковий вісник НЛТУ України,26(2).

Karamushka. L. M. & Tolkov. O. S. (2015). PsihologIchnI osoblivostI oporu zmInam personalom vischoyi shkoli.[ Psychological features of resistance to changes in higher education personnel] Організаційна психологія. Економічна психологія,2, 35-42.

Milutina, K.L. (2004). Teoriya ta praktika psihologichnogo treningu [Theory and practice of psychological training]. Київ: МАУП.

Oreg, S. (2003). Resistance to change: Developing an individual differences measure.Journal of applied psychology,88(4), 680.

Prib, K. A. (2014). Priroda ta mehanizmi oporu zminam v organIzatsiyi [The nature and mechanisms of resistance to change in the organization] Ринок праці та зайнятість населення, (3), 34-39.

Shah, N., Irani, Z., & Sharif, A. M. (2017). Big data in an HR context: Exploring organizational change readiness, employee attitudes and behaviors.Journal of Business Research,70, 366-378.

Shimoni, B. (2017). What is resistance to change? A habitus-oriented approach. Academy of Management Perspectives, 31(4), 257-270.

Tolkov. O. S. (2010). PsihologIchnI osoblivostI dIyalnostI personalu vischoyi shkoli v umovah oporu zmInam.[Psychological features of activity of higher education institutions personnel under resistance to change.] Вісник післядипломної освіти, (1 (2)), 415-422.

Wilson, P. (2017).The Blob Anger Book. Routledge.

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Copyright Notice

Articles in the Psychological Journal are licensed under a Creative Commons Attribution License International CC-BY that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal. For more detailed information, please, fallow the link - https://creativecommons.org/licenses/by/4.0/