Julia Palovski
Taras Shevchenko National University of Kyiv
PDF 134-146 (Українська)


emotional intelligence
business leader
psychological climate
emotional thinking

How to Cite



The article analyzes the psychological features of emotional intelligence of successful business leaders. It gives a new definition of business leaders’ emotional intelligence. The successful development of the business is in conjunction with its business leader and, to a large extent, with his/her emotional intelligence. A leader’s high emotional intelligence allows solving important business problems effectively.

Now, there is no unambiguous definition of emotional intelligence in the context of business management. In the article, the emotional intelligence of a business leader is defined as the totality of his/her skills that contribute to understanding his/her own emotions and feelings, emotions and feelings of his/her employees, as well as the ability to manage them in accordance with the business situation and in order to improve the efficiency of his/her organization as a whole.

From the point of view of the successful functioning of a modern enterprise, the high emotional intelligence of its manager allows him/her to effectively solve such acute problems as: interaction of employees within one working group, development of a proper system of staff motivation, predicting the actions of competitors, creating a favourable psychological climate at the enterprise. The high level of emotional intelligence is associated with organizational skills, empathy, self-motivation, stress tolerance, teamwork. The key to success of a business leader is to use subtle mechanisms of influence on the intellectual and emotional spheres of his/her subordinates.

It has been revealed that business leaders, who have a high level of emotional intelligence, achieve better results than those who rely more on knowledge in the field of management or on professional knowledge. "Emotionally smart" companies, where people understand it, often surpass in the results companies, where such understanding is absent.

Prospects for further research is to identify the specifics and factors of professional activities of business leaders from the point of view of emotional burnout, as well as to analyse the best practices for burnout syndrome prevention and correction and their adaptation for use at work with business leaders.


PDF 134-146 (Українська)


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